June 14, 2017 |

5 Ways Senior Care Providers Use Data to Improve Service Quality

The most effective way to improve quality for any organization is to know where you stand today and what areas need improvement—and then to make purposeful changes and track the impact of those changes over time. That requires effective data management to analyze quantifiable measures of success. With a data-focused view of your organization, you can create key indicators for quality of care that provide a standard measure for each senior and your organization. Standard measures provide an objective view of your current operations and allow you to make data-driven decisions for continuous improvement.

#1 Personalized Care

When a family searches for outside care, they expect the care and services to be what is right for their family member—not a one-size-fits-all care plan. The best way to provide this individualized service is to use SeniorGrowth to assess each senior’s needs, match them with the right care team, design a care plan that helps address the senior’s needs and mitigate their risks and then continuously re-evaluate that senior to measure and track their progress and update their care plan as needed.

With standardized evaluations and tools to collect feedback and measurements from seniors and caregivers, over time you can collect enough data for comparisons, trends, and risk analysis. With this information in hand, care teams and owners gain a deeper understanding of each senior’s needs to offer personalized care services.

#2 Proactive Care

Not only do standardized evaluations allow you to collect data to create personalized care plans, it also makes it easy to measure and track quality of life, quality of care services, and risk levels over time to proactively identify areas of concern. You can watch for changes in eating habits, physical activity, mental wellness, and physical wellbeing to know which areas need attention. Common risks and complications can be detected early and shared immediately with staff and family members. For example, changes in mobility are often gradual and undetectable to caregivers or family members based on observation alone. By relying instead on data and analytics, risks for fall and hospitalization can be identified more quickly and care plans adjusted to avoid injury and improve wellness.

#3 Consistent Care

Data can also provide valuable information for analyzing your standard of care at the organizational level. By looking at the aggregate data for all seniors in your care service, or for your caregivers and staff, you can determine your organization’s strengths and weaknesses and identify areas of improvement. You can also identify gaps by comparing your service offerings to senior needs. By looking for ways to continually improve, you can work towards a higher level of consistency and quality in the care you provide.

Performance reviews are also key to consistent care. With reliable data, you can not only review caregiver performance for each senior, but also view summary data by caregiver to give quantifiable and effective reviews to staff. When a performance review includes clear points of improvement, caregivers can act on that feedback and improve their care services.

#4 Family-Focused Care

One of the most important jobs of your operation is to keep families engaged with the care progress and confirm their loved ones are being cared for with assurance and compassion. Consistent data tracking and analytics make it easy to keep families informed of the latest developments and improvements. Armed with insightful data, you can show families up-to-date information and share how you handle their senior’s risks. Providing informative and clear metrics that show your care team’s impact will create a foundation of confidence in your company’s services and abilities.

#5 In-Demand Care

Making the most of your data can help you retain clients and continue to grow your business with new families. While data offers your organization feedback on the quality of your performance, it’s just as important to share consistent and accurate information with seniors, their families, and potential clients. When seniors and families are informed, they are more likely to stay with your organization because they are involved and empowered. For potential clients, you can use aggregate-level data to tell the story of how your organization has improved the quality of life and independence of seniors in your care. You can also show them your personalized recommendations and tracking so they know that in your care, they are in good hands.

For enhancing the quality of care and services in your senior care organization, nothing beats making data-driven decisions. For this information to be effective for you and your clients, your data needs to be accurate, comprehensive, and presented in an easy-to-understand format.

SeniorGrowth is a technology provider with a platform specifically for making the most of your data and using it to improve quality of life and independence for seniors. We invite you to try SeniorGrowth’s services through a free 14-day trial to see how we can help you start reaping the benefits of data insights.

How else does data improve your services? We’d love to hear from you on Twitter @SeniorGrowth with #DataInSeniorCare.

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